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BOOK: Stephens, P. (2014): Undergraduate student satisfaction: Investigating the measurement, dimensionality, and nature of the construct using the Rasch model (Dissertation). University of Kentucky.
To calculate student satisfaction as the magnitude of item endorsement leaves a measure that is sample specific. The goal of a universal and unidimensional measure is only advanced by determining which items do or do not contribute to a model of linearity and unidimensionality. This research utilizes the Rasch model to advance exploration of the variable of student satisfaction. Using data collected from the Noel-Levitz Student Satisfaction Inventory, analysis was conducted to determine if reported ascribed importance and experienced satisfaction adhered to the assumption of the Rasch model.
Results suggest that student satisfaction and ascribed importance do adhere to these assumptions of measurement, but only after ordinal rankings of dissatisfaction are collapsed into a single entity. The determined separation of satisfaction and dissatisfaction likens Herzberg’s Motivation-Hygiene Theory. Additional discussion and implications focus on contrasting analysis when applying the Rasch analysis relative to classical test theory, recommendations of modified instrument scaling to better capture the construct, implications for higher education, and heightened understanding of student satisfaction as a whole.
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