USA

The Improve Group helps organizations deliver effective services with timely, valid and meaningful data. The Improve Group is nationally recognized for top-quality products (instruments, data sets, reports) and a process that is respectful and participatory. We work in a variety of disciplines, believing that methods developed in partnership with one organization can inform our other projects. The Improve Group is based in Minnesota and currently serves clients in Colorado, California, Florida, Georgia, Illinois, Iowa, Minnesota, New York, South Carolina, Texas, Wisconsin and Washington. Our clients are national non-profits, local, state and federal governments, and community non-profits. One of our key talents is helping our clients translate abstract concepts and goals into pragmatic research questions, methods and analysis. For example, our work in arts education has helped several arts organizations demonstrate the real value of their efforts in terms of academic achievement and social adjustments. Our work in corrections has helped States balance recidivism data with much richer data about quality of life and behavioral changees. Our work in health and human services has blended system eligibility and payment information with data collected directly from participant records, case managers and service providers to help local communities develop services that meet federal standards and address the needs of their local community. Please visit our website for information on our clients, services and findings. We also publish a monthly newsletter and a blog about issues in evaluation.

Organizational consulting, strategic planning, evaluation.

Fetterman & Associates provide evaluation services nationally and internationally. The most common approaches include: needs assessments, traditional pre- and post-test assessments, online surveys, case study, participatory, and empowerment evaluations. The majority of projects are conducted within the United States. However, Fetterman & Associates also work in Australia, Brazil, Canada, Ethiopia, Finland, Israel, Japan, Mexico, Nepal, New Zealand, South Africa, Spain, and the United Kingdom. Clients include Casey Family Programs, Health Trust, Hewlett Packard, Knight Foundation, Poynter, State of Arkansas, UNICEF, and Volunteers of America.
The consulting agency also provides workshops and technical assistance training, focusing on evaluation and technology. The agency maintains evaluation project web pages and blogs. They also periodically host virtual conferences and videoconferencing activities.

Dive deeper into your business opportunities by conducting surveys of your customers and clients. Gain desired insight into customer or client opinions regarding customer service standards and customer loyalty and retention.